Returns & exchanges

UK-customers, Please note! It’s strictly forbidden to send any returns or warranty claims to us without using a prepaid shipping label provided by us. If you are missing your return shipping label, please contact our customer service at b2c@hestragloves.com and we will help you.

As a consumer, you have the right to withdraw your purchase within 30 days of receiving the package. We only accept returns shipped from individual consumers in countries we sell and deliver to through our e-commerce.

Returned items must be in new, unused condition, with the original tags attached. The return is free of charge. The original shipping fee is non-refundable.

We do not offer exchanges. If you need a different size, color or style please return your order as described below and place a new order for the correct item.

Please note that we are currently unable to provide an online-return or exchange service in our physical concept stores.

We do not offer exchanges. If you wish to order a different color, size, or model, please return your original order and place a new order via our website.

Items purchased through our website cannot currently be returned or exchanged in our physical Hestra stores. For purchases made in store, please return the item to the same store where the purchase was made.

Inside the package you received with your order, you will find a delivery note, a return form, and a prepaid return label. If you return items from multiple orders in the same package, it is important to include a return form for each order. If this information is missing, we will not be able to register your return correctly.

Step by step:

1. Complete the return form Customer number, order number, and product information can be found on the enclosed delivery note.

2. Pack the items Place the completed return form together with the items you wish to return in a box, preferably the same box that was used for delivery.

3. Attach the return label Affix the return label to the package. If you are using the original box, make sure the return label covers the previous shipping label.

4. Drop off the return at any of the logistic company’s Service/Access point. Save the certificate of posting.

If you are missing a return label, please have your order number ready and contact our customer service at b2c@hestragloves.com, and we will be happy to assist you. If you need a return form, customer service can send one to you.

Once we have received and approved your return, the refund will be issued for the returned items using the same payment method as the original purchase. The refund will be made no later than 14 days after we have received the return or received proof that the item has been sent back.

If you chose invoice payment, the invoice amount will be adjusted to reflect the returned items. For questions regarding invoices or refunds via Klarna, please contact Klarna directly.

Under the EU Consumer Rights Directive (Directive 2011/83/EU), the consumer is responsible for any diminished value of goods resulting from handling beyond what is necessary to establish their nature, characteristics, and function. In such cases, a deduction may be made from the refund.